T-Mobile support is a joke. Auto-payment faile...
A T-Mobile customer review by GetHuman user ~mattyc9 from November 13th, 2017
Background on ~mattyc9's case
GetHuman: ~mattyc9 - can you tell our other T-Mobile customers when your case took place?
~mattyc9: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~mattyc9 a list of common T-Mobile problems)
~mattyc9: "Technical support" was why I was trying to call.
~mattyc9's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mattyc9: T-Mobile support is a joke. Auto-payment failed to function as scheduled, resulting in my service being de-activated. Called support and was transferred between three different departments, all of whom gave me conflicting information about the status of auto-pay.**Twice, they tried to correct the issue by re-enrolling me in auto-pay. This REQUIRES that they transfer me to an automated system to accept the "terms and conditions". And the two times I was transferred to this system, THE CALL WAS DROPPED on their end.**After an hour being bounced around to ineffectual support staff and systems, I feel like I can make a valuable contribution to their rating in the form of a single star.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~mattyc9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mattyc9: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~mattyc9: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~mattyc9: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mattyc9 taken from his T-Mobile customer service problem that occurred on November 9th, 2017.