TSP Travel: Basically when you get to a person they will ca...
A TSP Travel customer review by GetHuman user ~Concerned from November 17th, 2017
Background on ~Concerned's case
GetHuman: ~Concerned - can you tell our other TSP Travel customers when your case took place?
~Concerned: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to TSP Travel, and if so, how?
GetHuman: And which of these common TSP Travel customer issues best describes the reason you wanted to talk to them?
(Shows ~Concerned a list of common TSP Travel problems)
~Concerned: "Change booking" was why I was trying to call.
~Concerned's review of TSP Travel customer service
GetHuman: So how would you sum up your experience for GetHuman's TSP Travel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Concerned: Basically when you get to a person they will cancel it but they will need your itinerary number OR email address AND the phone number used to book the room. They will only give a cancellation number when asked and they tell you it takes ** hours to refund. I just spoke to them so I will wait on my refund. And update everyone if it does not come.
GetHuman: Let's quantify your experience contacting TSP Travel. On a scale of 1 to 5, how easy is it go get help on a TSP Travel problem?
~Concerned: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Concerned: I'd give them a three out of five on communication.
GetHuman: And what about TSP Travel's ability to quickly and effectively address your problem?
~Concerned: For that I would say four out of five.
GetHuman: And finally- any advice for other TSP Travel customers?
~Concerned: Call them early in the day or late. Don't forget any personal or account information you might need for TSP Travel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Concerned taken from his TSP Travel customer service problem that occurred on November 12th, 2017.