TXU Energy: TXU is by far the sorriest energy company in Te...
A TXU Energy customer review by GetHuman user ~Bounce customer from November 23rd, 2017
Background on ~Bounce customer's case
GetHuman: ~Bounce customer - can you tell our other TXU Energy customers when your case took place?
~Bounce customer: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Bounce customer a list of common TXU Energy problems)
~Bounce customer: "Meter Reading" was why I was trying to call.
~Bounce customer's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bounce customer: TXU is by far the sorriest energy company in Texas. The lie, cheat, and over charge people. This company needs to disappear.
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~Bounce customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bounce customer: I'd give them a two out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~Bounce customer: For that I would say five out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~Bounce customer: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bounce customer taken from his TXU Energy customer service problem that occurred on November 15th, 2017.