Taco Bell: I ordered a coffee thru the drive thru and rece...
A Taco Bell customer review by GetHuman user ~timh from November 17th, 2017
Background on ~timh's case
GetHuman: ~timh - can you tell our other Taco Bell customers when your case took place?
~timh: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows ~timh a list of common Taco Bell problems)
~timh: "Payment Processing" was why I was trying to call.
~timh's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timh: I ordered a coffee thru the drive thru and received a coke. I requested a small coffee again. I sure got it this time! Scalding hot coffee was spilled on my left hand, wrist & arm. The drive thru gentleman handed coffee with a loose lid! After him giving my money back I tried driving away to no avail. Arm scalded too badly so I went inside to get ice. I asked to speak to the manager and guess who? Yes, the drive thru guy. He gave me ice and an apology. Just got a call from him today wanting to give me a free meal. I spent $** and most of my afternoon at Kaiser Emergency because of him. Not quite fair...
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
~timh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timh: I'd give them a one out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
~timh: For that I would say one out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
~timh: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timh taken from his Taco Bell customer service problem that occurred on November 13th, 2017.