I went to the Taco bell in Leesburg, VA order m...
A Taco Bell customer review by GetHuman user ~phil from November 24th, 2017
Background on ~phil's case
GetHuman: ~phil - can you tell our other Taco Bell customers when your case took place?
~phil: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows ~phil a list of common Taco Bell problems)
~phil: "Cancel an Order" was why I was trying to call.
~phil's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phil: I went to the Taco bell in Leesburg, VA order my food, was told that i needed to wait * minutes for the system to restart (apparently it was down). * minutes later i was told to pull up to the window. got my food paid for it checked the bag and my whole order was incorrect. I told the associate. A few seconds later i hear the manager on duty talking in spanish to his associates basically telling me the customer to (f**** off). I confronted him and told him that i spoke spanish and that i knew what he was saying. He never denied anything. The worst thing about it was that he threatened to call the police if i did not leave. I cant believe everything that happened. Cant believe the customer service that i received. Hope to hear from you guys soon.
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
~phil: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phil: I'd give them a one out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
~phil: For that I would say one out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
~phil: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phil taken from his Taco Bell customer service problem that occurred on November 15th, 2017.