TalkTalk: Staff where very rude and accused me of lying...

A TalkTalk customer review by GetHuman user ~not a moaner from October 31st, 2017

Background on ~not a moaner's case

GetHuman: ~not a moaner - can you tell our other TalkTalk customers when your case took place?
~not a moaner: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to TalkTalk, and if so, how?
~not a moaner: I used the +44 845 077 4488 number I found for on the GetHuman TalkTalk customer phone number page I was on: TalkTalk Customer Service Phone Number
GetHuman: And which of these common TalkTalk customer issues best describes the reason you wanted to talk to them?
(Shows ~not a moaner a list of common TalkTalk problems)
~not a moaner: "Overcharge/Strange charge" was why I was trying to call.

~not a moaner's review of TalkTalk customer service

GetHuman: So how would you sum up your experience for GetHuman's TalkTalk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not a moaner: Staff where very rude and accused me of lying, denied that I Call was about telephone service. I had spoken to this person before (I had her name) and eventually hung up on me! Would never user them again even if my life depended on it
GetHuman: Let's quantify your experience contacting TalkTalk. On a scale of 1 to 5, how easy is it go get help on a TalkTalk problem?
~not a moaner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not a moaner: I'd give them a five out of five on communication.
GetHuman: And what about TalkTalk's ability to quickly and effectively address your problem?
~not a moaner: For that I would say one out of five.
GetHuman: And finally- any advice for other TalkTalk customers?
~not a moaner: Call them early in the day or late. Don't forget any personal or account information you might need for TalkTalk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not a moaner taken from his TalkTalk customer service problem that occurred on October 23rd, 2017.

TalkTalk

3.00 of 5 stars | 15 reviews

~not a moaner's TalkTalk Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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