Target Online: called * X about item ******** that the website...
A Target Online customer review by GetHuman user ~Doug from November 21st, 2017
Background on ~Doug 's case
GetHuman: ~Doug - can you tell our other Target Online customers when your case took place?
~Doug : Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Target Online, and if so, how?
GetHuman: And which of these common Target Online customer issues best describes the reason you wanted to talk to them?
(Shows ~Doug a list of common Target Online problems)
~Doug : "Warranty claim" was why I was trying to call.
~Doug 's review of Target Online customer service
GetHuman: So how would you sum up your experience for GetHuman's Target Online customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doug : called * X about item ******** that the website indicates is " currently not available"***st customer service representative told me the item was in the warehouse but she had no idea when I could order it... I should just wait until the website shows it as avaialable byfrequest checking***nd customer service employee told me it is not in the warehouse and she could not tell me when it will be there and on line***rd customer service "employee" told me the item is discontinued...when i asked why the website does not reflect this status she hung up abruptly**Target deserves to go bankrupt... worst customer service i have ever encountered
GetHuman: Let's quantify your experience contacting Target Online. On a scale of 1 to 5, how easy is it go get help on a Target Online problem?
~Doug : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doug : I'd give them a five out of five on communication.
GetHuman: And what about Target Online's ability to quickly and effectively address your problem?
~Doug : For that I would say two out of five.
GetHuman: And finally- any advice for other Target Online customers?
~Doug : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Target Online to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doug taken from his Target Online customer service problem that occurred on November 18th, 2017.