Target: Front end is understaffed, call outs or not, th...
A Target customer review by GetHuman user ~Tina from November 27th, 2017
Background on ~Tina's case
GetHuman: ~Tina - can you tell our other Target customers when your case took place?
~Tina: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Tina a list of common Target problems)
~Tina: "Make a purchase" was why I was trying to call.
~Tina's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina: Front end is understaffed, call outs or not, the POS associates are not being utlized in a fair manner. MOD told me the Supervisor must have been on lunch, which is fine, but why wasn't the MOD helping out, maybe they were unloading a truck with other associates who have never been trained to run register?? There is no doubt the district manager has reduced payroll so he*she gets a bigger bonus for the year and I'm sure the regionally manager has his hands in this too. I was also told by the phone operator they are not allowed to give out the customer service *** and she was swamped with customers also. Oaks PA
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Tina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina: I'd give them a one out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Tina: For that I would say five out of five.
GetHuman: And finally- any advice for other Target customers?
~Tina: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tina taken from his Target customer service problem that occurred on November 25th, 2017.