Target: I had a HORRIBLE experience with the telephone...
A Target customer review by GetHuman user ~lee from November 22nd, 2017
Background on ~lee's case
GetHuman: ~lee - can you tell our other Target customers when your case took place?
~lee: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~lee a list of common Target problems)
~lee: "Track an Order" was why I was trying to call.
~lee's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lee: I had a HORRIBLE experience with the telephone "customer service" department. They would not resolve my issue. Actually, the rep would not stop talking long enough to let me tell him what my issue was. He continually interrupted me and continued talking over me. When I asked to speak with a supervisor, he told me he has no supervisor with whom I may speak and there is no procedure by which I may escalate my issue. When I asked repeatedly to ask to a supervisor, Sean continually spoke over me repeating the same script and then hung up. That treatment of a customer was shameful. This guy was borderline verbally abusive.**This does not even address my issue.**My issue is that I paid extra for express delivery of an item. I have an email acknowledgement of my order reflecting this. Days later, I received a notice indicating that the delivery date would not be honored. In tracking my order in their system, it appears that TARGET failed to enter the order timely. I say this because the order
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~lee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lee: I'd give them a four out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~lee: For that I would say one out of five.
GetHuman: And finally- any advice for other Target customers?
~lee: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lee taken from his Target customer service problem that occurred on November 18th, 2017.