Target: My *st call gets the above rating of poor. The...
A Target customer review by GetHuman user ~FrustratedFran from November 22nd, 2017
Background on ~FrustratedFran's case
GetHuman: ~FrustratedFran - can you tell our other Target customers when your case took place?
~FrustratedFran: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~FrustratedFran a list of common Target problems)
~FrustratedFran: "Track order" was why I was trying to call.
~FrustratedFran's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FrustratedFran: My *st call gets the above rating of poor. The second call placed gets * out of * stars because at least the problem might be resolved now. The First call was unproductive as the person with poor English language skills simply redirected responsibility to the post office and told me to call them if I hadn't received my purchased items. At the time I was past the orders estimated delivery time by * days. The second call also had poor English language skills and kept having me say the same things over and over again like a broken record. Finally, after a prolonged hold he stated he will give me a credit. Then I had to ask for a confirmation number as it wasn't provided without the request. Simply put, Target provides poor service that is escalated by choosing a company for their phone support without the proper staff for their customers.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~FrustratedFran: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FrustratedFran: I'd give them a one out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~FrustratedFran: For that I would say three out of five.
GetHuman: And finally- any advice for other Target customers?
~FrustratedFran: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FrustratedFran taken from his Target customer service problem that occurred on November 16th, 2017.