Target: Ordered an item that is now a week past its del...
A Target customer review by GetHuman user ~Target misses the mark from November 18th, 2017
Background on ~Target misses the mark's case
GetHuman: ~Target misses the mark - can you tell our other Target customers when your case took place?
~Target misses the mark: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Target misses the mark a list of common Target problems)
~Target misses the mark: "Account Access" was why I was trying to call.
~Target misses the mark's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Target misses the mark: Ordered an item that is now a week past its delivery date. UPS shows no receipt of the package from Target and customer service at Target tells me to just "keep waiting" even though they have confirmed they don't know where it is. I've called * times over the past week with the same "wait and see" response. They have refused to cancel my order or refund my money.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Target misses the mark: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Target misses the mark: I'd give them a three out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Target misses the mark: For that I would say one out of five.
GetHuman: And finally- any advice for other Target customers?
~Target misses the mark: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Target misses the mark taken from his Target customer service problem that occurred on November 11th, 2017.