I DON'T recommend using TaxAct. As briefly as p...
A TaxAct customer review by GetHuman user ~apiminma from November 20th, 2017
Background on ~apiminma's case
GetHuman: ~apiminma - can you tell our other TaxAct customers when your case took place?
~apiminma: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~apiminma a list of common TaxAct problems)
~apiminma: "Refund a Charge" was why I was trying to call.
~apiminma's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~apiminma: I DON'T recommend using TaxAct. As briefly as possible: I thought my federal & state taxes were submitted & DONE online. I mailed in my taxes due to my state (fed refunded to my checking). I found out accidentally while applying for a mortgage that my state taxes were paid by the voucher but I did not have taxes filed. THAT means I am responsible for penalties & intrest. After being "disconnected" with a rep at TaxAct I called back & spoke to a supervisor. He was polite but in short I never made it to the end that would have submitted the state taxes. Though I WAS able to print the payment voucher for the sate, print my copy of my taxes & PAY Taxact for doing my state & fed Taxes. NOT USER FRIENDLY SITE OR INFORMATIVE OBVIOUSLY.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~apiminma: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~apiminma: I'd give them a five out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~apiminma: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~apiminma: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~apiminma taken from his TaxAct customer service problem that occurred on November 16th, 2017.