TaxAct: I HAVE BEEN WAITIN ON MY RETURN FOR OVER * WEEK...
A TaxAct customer review by GetHuman user ~angela askew from November 26th, 2017
Background on ~angela askew's case
GetHuman: ~angela askew - can you tell our other TaxAct customers when your case took place?
~angela askew: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~angela askew a list of common TaxAct problems)
~angela askew: "Ask For Tax Help" was why I was trying to call.
~angela askew's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angela askew: I HAVE BEEN WAITIN ON MY RETURN FOR OVER * WEEKS! I HAVE TRYED CALLING AND IT IS ALWAYS BUSY!!!!! NEVER EVER AGAIN
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~angela askew: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angela askew: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~angela askew: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~angela askew: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angela askew taken from his TaxAct customer service problem that occurred on November 19th, 2017.