TaxAct: I called Tax Act to find out why I was told tha...
A TaxAct customer review by GetHuman user ~praisemeimtheone from November 9th, 2017
Background on ~praisemeimtheone's case
GetHuman: ~praisemeimtheone - can you tell our other TaxAct customers when your case took place?
~praisemeimtheone: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~praisemeimtheone a list of common TaxAct problems)
~praisemeimtheone: "Ask For Tax Help" was why I was trying to call.
~praisemeimtheone's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~praisemeimtheone: I called Tax Act to find out why I was told that my payment information was incorrect for my State Return. I spoke with Courtney* who was very helpful and professional, who told me to disregard the text message I received because my return is still awaiting approval. Thanks Courtney!
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~praisemeimtheone: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~praisemeimtheone: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~praisemeimtheone: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~praisemeimtheone: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~praisemeimtheone taken from his TaxAct customer service problem that occurred on November 5th, 2017.