TaxAct: I called to ask why my taxes would not go throu...
A TaxAct customer review by GetHuman user ~EB.Beauty from November 20th, 2017
Background on ~EB.Beauty's case
GetHuman: ~EB.Beauty - can you tell our other TaxAct customers when your case took place?
~EB.Beauty: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~EB.Beauty a list of common TaxAct problems)
~EB.Beauty: "Refund a Charge" was why I was trying to call.
~EB.Beauty's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EB.Beauty: I called to ask why my taxes would not go through and the representative told me I had to send a email because he could not help me. I do not understand why I need to send and email if I already have a representative on the phone.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~EB.Beauty: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EB.Beauty: I'd give them a four out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~EB.Beauty: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~EB.Beauty: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EB.Beauty taken from his TaxAct customer service problem that occurred on November 13th, 2017.