TaxAct: The person asked me a question. I asked him to...
A TaxAct customer review by GetHuman user GetHuman-51088 from November 15th, 2017
Background on GetHuman-51088's case
GetHuman: GetHuman-51088 - can you tell our other TaxAct customers when your case took place?
GetHuman-51088: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51088 a list of common TaxAct problems)
GetHuman-51088: "Ask For Tax Help" was why I was trying to call.
GetHuman-51088's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51088: The person asked me a question. I asked him to repeat because my phone was breaking up and his tone turned to incredibly demeaning. Then he said he sent me an email on how to clear my cache and then told me to have a nice day and hung up on me before finding out whether was not that fixed the issue. It did not. So I'm back on the phone again.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
GetHuman-51088: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51088: I'd give them a four out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
GetHuman-51088: For that I would say five out of five.
GetHuman: And finally- any advice for other TaxAct customers?
GetHuman-51088: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51088 taken from his TaxAct customer service problem that occurred on November 5th, 2017.