TaxAct: You only get one chance to make a first impress...
A TaxAct customer review by GetHuman user ~Rocky from November 26th, 2017
Background on ~Rocky's case
GetHuman: ~Rocky - can you tell our other TaxAct customers when your case took place?
~Rocky: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Rocky a list of common TaxAct problems)
~Rocky: "Rejected Return" was why I was trying to call.
~Rocky's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rocky: You only get one chance to make a first impression. First impression NOT Good.*No tracking info on CD delivery. Took over *** hour to find that out. They ship by first class mail without Tacking. Very bush league. Not impressed. I hope I didn't make a mistake buying their CD ROM software.....
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Rocky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rocky: I'd give them a five out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Rocky: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Rocky: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rocky taken from his TaxAct customer service problem that occurred on November 17th, 2017.