TaxAct: they advertise a free efile, but then don't all...
A TaxAct customer review by GetHuman user ~Sans from November 15th, 2017
Background on ~Sans's case
GetHuman: ~Sans - can you tell our other TaxAct customers when your case took place?
~Sans: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Sans a list of common TaxAct problems)
~Sans: "Recover Account" was why I was trying to call.
~Sans's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sans: they advertise a free efile, but then don't allow you to use it and instead force you to us their "ultimate" version for $**.**.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Sans: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sans: I'd give them a four out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Sans: For that I would say five out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Sans: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sans taken from his TaxAct customer service problem that occurred on November 10th, 2017.