TechSoup: web site was down and the recorded message ackn...
A TechSoup customer review by GetHuman user ~jdm from November 16th, 2017
Background on ~jdm's case
GetHuman: ~jdm - can you tell our other TechSoup customers when your case took place?
~jdm: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to TechSoup, and if so, how?
GetHuman: And which of these common TechSoup customer issues best describes the reason you wanted to talk to them?
(Shows ~jdm a list of common TechSoup problems)
~jdm: "None of those really matches why I wanted to call TechSoup that day." was why I was trying to call.
~jdm's review of TechSoup customer service
GetHuman: So how would you sum up your experience for GetHuman's TechSoup customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jdm: web site was down and the recorded message acknowledged that and said techsoup did not know when the site would be working again. that was helpful, as i was suspecting my internet connection was at fault.
GetHuman: Let's quantify your experience contacting TechSoup. On a scale of 1 to 5, how easy is it go get help on a TechSoup problem?
~jdm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jdm: I'd give them a five out of five on communication.
GetHuman: And what about TechSoup's ability to quickly and effectively address your problem?
~jdm: For that I would say five out of five.
GetHuman: And finally- any advice for other TechSoup customers?
~jdm: Call them early in the day or late. Don't forget any personal or account information you might need for TechSoup to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jdm taken from his TechSoup customer service problem that occurred on November 13th, 2017.
TechSoup
4.50 of 5 stars | 1 reviews
~jdm's TechSoup Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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