Telecheck: A human answered. Next thing you know, she put...
A Telecheck customer review by GetHuman user GetHuman-265540 from November 5th, 2017
Background on GetHuman-265540's case
GetHuman: GetHuman-265540 - can you tell our other Telecheck customers when your case took place?
GetHuman-265540: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-265540 a list of common Telecheck problems)
GetHuman-265540: "Request a Loan" was why I was trying to call.
GetHuman-265540's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-265540: A human answered. Next thing you know, she put me right back in the teleque...after about * min. a person probably in Pakistan picked up the call. She asked me a ton of questions like my routing and bank account numbers, name, mailing address, amount of the check. She then put me on hold while she looked up other info. Wating, waiting, waiting. After about * minutes, she returned to tell me she had no information. My check was declined and the reason was: the check was not rejected...the system simply required more information. However Home Depot never asked for more info. they just declined the check.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-265540: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-265540: I'd give them a three out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-265540: For that I would say two out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-265540: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-265540 taken from his Telecheck customer service problem that occurred on October 28th, 2017.