I called Telecheck support because I had an inq...
A Telecheck customer review by GetHuman user GetHuman-321387 from November 26th, 2017
Background on GetHuman-321387's case
GetHuman: GetHuman-321387 - can you tell our other Telecheck customers when your case took place?
GetHuman-321387: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321387 a list of common Telecheck problems)
GetHuman-321387: "Check Credit Report" was why I was trying to call.
GetHuman-321387's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321387: I called Telecheck support because I had an inquiry about a specific function. The staff answered the phone, I went through the verification process. She seemed like I was bothering her, and kept letting out an "annoyed" sigh every time I asked a question. She ended up not having the information that I needed, so she transferred me to a different department. She was dull and condescending. The next woman I spoke to had a thick accent and was equally unhelpful and acted like I was bothering her. I only had one question about a function. Terrible service. Telecheck, please train your staff to at least be friendly.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-321387: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321387: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-321387: For that I would say one out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-321387: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321387 taken from his Telecheck customer service problem that occurred on November 21st, 2017.