Telecheck: I could not buy my service dog food because all...
A Telecheck customer review by GetHuman user ~disabled elderly from November 9th, 2017
Background on ~disabled elderly's case
GetHuman: ~disabled elderly - can you tell our other Telecheck customers when your case took place?
~disabled elderly: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~disabled elderly a list of common Telecheck problems)
~disabled elderly: "Extension" was why I was trying to call.
~disabled elderly's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disabled elderly: I could not buy my service dog food because all my disability check was in my account and telecheck denied my check of $** after a deposit of over $*** * days prior and no prior checks written. Telecheck is an incompetent money monger. Charging customers of a retail business for writing checks is getting a fee for no service and in my book is stealing when the person being charged that fee is not aware of it till afterwards and neer knew about such fees. The service is to the business, not their customers! I think the Better Business Bureau needs to investigate telecheck!!!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~disabled elderly: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disabled elderly: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~disabled elderly: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~disabled elderly: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disabled elderly taken from his Telecheck customer service problem that occurred on November 4th, 2017.