Telecheck: I have nothing but good to say about this phone...
A Telecheck customer review by GetHuman user ~Carolyn Baker from November 20th, 2017
Background on ~Carolyn Baker's case
GetHuman: ~Carolyn Baker - can you tell our other Telecheck customers when your case took place?
~Carolyn Baker: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolyn Baker a list of common Telecheck problems)
~Carolyn Baker: "Overcharge/Strange charge" was why I was trying to call.
~Carolyn Baker's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolyn Baker: I have nothing but good to say about this phone encounter. The gentleman who answered my call was extremely courteous and helpful. He offered CONSTRUCTIVE solutions and was indeed actually reassuring in helping me to find resolutions and in reassuring me my error was not irreversible and that there was, indeed an end in sight for my problem. I only wish I had gotten the man's name and contacted his supervisors to compliment him for a job well done.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Carolyn Baker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolyn Baker: I'd give them a four out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Carolyn Baker: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Carolyn Baker: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolyn Baker taken from his Telecheck customer service problem that occurred on November 18th, 2017.