Telecheck: My check was declined at Comcast Cable company...
A Telecheck customer review by GetHuman user ~Noah from November 2nd, 2017
Background on ~Noah's case
GetHuman: ~Noah - can you tell our other Telecheck customers when your case took place?
~Noah: Yup. It was evening, on October 25th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Noah a list of common Telecheck problems)
~Noah: "Update Account Info" was why I was trying to call.
~Noah's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Noah: My check was declined at Comcast Cable company for payment of services. When I called Telecheck to find out why the check was denied the response was, we have little or no data on this account, so you must write more checks. WHAT!? I asked them to call my bank to verify funds, they could not do that. I was angered at the service.*Primarily because my husband was killed several moths ago, and I was asked by my bank to set up a new account, no problem until now. I found Telecheck to just be disturbing, and it will prevent me from shopping at any location that utilizes Telecheck. Thanks
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Noah: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Noah: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Noah: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Noah: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Noah taken from his Telecheck customer service problem that occurred on October 25th, 2017.