Telecheck: No ring - got right to a person! Amazing! And t...
A Telecheck customer review by GetHuman user ~cappatia from November 16th, 2017
Background on ~cappatia's case
GetHuman: ~cappatia - can you tell our other Telecheck customers when your case took place?
~cappatia: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~cappatia a list of common Telecheck problems)
~cappatia: "Update Account Info" was why I was trying to call.
~cappatia's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cappatia: No ring - got right to a person! Amazing! And they solved my issue immediately. This was the resolutions department.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~cappatia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cappatia: I'd give them a two out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~cappatia: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~cappatia: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cappatia taken from his Telecheck customer service problem that occurred on November 15th, 2017.