Telecheck: This is the worst credit company known to man...
A Telecheck customer review by GetHuman user GetHuman-139561 from November 17th, 2017
Background on GetHuman-139561's case
GetHuman: GetHuman-139561 - can you tell our other Telecheck customers when your case took place?
GetHuman-139561: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139561 a list of common Telecheck problems)
GetHuman-139561: "Check Credit Report" was why I was trying to call.
GetHuman-139561's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139561: This is the worst credit company known to man. They mistakenly associated someone else's defaulted check with my account. When they "corrected" the issue on their system they made it impossible for me to get the updated information to the leasing agent handling my apartment application--a new credit report would take ** days to produce and then it would be mailed, they said. They THEN proceeded to send me an updated credit report with yet another defaulted check incorrectly associated with me. These people are utterly incompetent. And, they don't care. There is no accountability at all and no concern for the fact that the mistakes they make on your credit reports have very serious consequences for you. Absolutely pathetic.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-139561: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139561: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-139561: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-139561: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139561 taken from his Telecheck customer service problem that occurred on November 12th, 2017.