Telecheck: Tried for two days,(on a weekend) to contact te...
A Telecheck customer review by GetHuman user ~Laura from November 5th, 2017
Background on ~Laura's case
GetHuman: ~Laura - can you tell our other Telecheck customers when your case took place?
~Laura: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura a list of common Telecheck problems)
~Laura: "Dispute a Charge" was why I was trying to call.
~Laura's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura: Tried for two days,(on a weekend) to contact telecheck to get my problem resolved, had to access the internet for a * to speak with a person, very upsettiing and pissed *
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Laura: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura: I'd give them a three out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Laura: For that I would say two out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Laura: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura taken from his Telecheck customer service problem that occurred on October 31st, 2017.