Was contacted by Telecheck that a check was ret...

A Telecheck customer review by GetHuman user ~lovnursite from November 5th, 2017

Background on ~lovnursite's case

GetHuman: ~lovnursite - can you tell our other Telecheck customers when your case took place?
~lovnursite: Yeah. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Telecheck, and if so, how?
~lovnursite: I used the 800-366-2425 number I found for on the GetHuman Telecheck customer phone number page I was on: Telecheck Customer Service Phone Number
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~lovnursite a list of common Telecheck problems)
~lovnursite: "Update Account Info" was why I was trying to call.

~lovnursite's review of Telecheck customer service

GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lovnursite: Was contacted by Telecheck that a check was returned by my bank. Having had to close a*checking acct due to I.D. Theft just two days after the check was written I thought*well, maybe that check had fallen thru the cracks somehow but I had not received any bank notices. So, I gave them my card to pay the fee and check. Within ** minutes I had a copy of my bank statement showing the check was not NSF and had been paid by my bank. I called and faxed the info to TRS.*They still charged my card. Until I found this site I was getting nowhere with Telecheck. Thanks to you I got to a real person and have a real contact working to resolve this issue. THANK YOU!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~lovnursite: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lovnursite: I'd give them a two out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~lovnursite: For that I would say one out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~lovnursite: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lovnursite taken from his Telecheck customer service problem that occurred on October 29th, 2017.

Telecheck

2.65 of 5 stars | 110 reviews

~lovnursite's Telecheck Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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