Telus: menu system from ****!. it takes longer to get...
A Telus customer review by GetHuman user ~butcher99 from October 24th, 2017
Background on ~butcher99's case
GetHuman: ~butcher99 - can you tell our other Telus customers when your case took place?
~butcher99: Sure. It was morning, on October 20th.
GetHuman: Did you reach out to Telus, and if so, how?
GetHuman: And which of these common Telus customer issues best describes the reason you wanted to talk to them?
(Shows ~butcher99 a list of common Telus problems)
~butcher99: "Update account information" was why I was trying to call.
~butcher99's review of Telus customer service
GetHuman: So how would you sum up your experience for GetHuman's Telus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~butcher99: menu system from ****!. it takes longer to get through the menus than you spend on hold. Really BAD voice response . I usually end up YELLING at the phone.
GetHuman: Let's quantify your experience contacting Telus. On a scale of 1 to 5, how easy is it go get help on a Telus problem?
~butcher99: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~butcher99: I'd give them a one out of five on communication.
GetHuman: And what about Telus's ability to quickly and effectively address your problem?
~butcher99: For that I would say two out of five.
GetHuman: And finally- any advice for other Telus customers?
~butcher99: Call them early in the day or late. Don't forget any personal or account information you might need for Telus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~butcher99 taken from his Telus customer service problem that occurred on October 20th, 2017.
Telus
1.00 of 5 stars | 7 reviews
~butcher99's Telus Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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