Thai Airways: I need to make seat reservation and special mea...
A Thai Airways customer review by GetHuman user GetHuman-rlogendr from December 2nd, 2017
Background on GetHuman-rlogendr's case
GetHuman: GetHuman-rlogendr - can you tell our other Thai Airways customers when your case took place?
GetHuman-rlogendr: Yeah. It was evening, on November 26th.
GetHuman: Did you reach out to Thai Airways, and if so, how?
GetHuman: And which of these common Thai Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rlogendr a list of common Thai Airways problems)
GetHuman-rlogendr: "Make a booking" was why I was trying to contact.
GetHuman-rlogendr's review of Thai Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's Thai Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rlogendr: I need to make seat reservation and special meal researvation
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-rlogendr: I have been calling customer service at *-***-***-**** the whole day today (April *, ****), but NEVER was able to as I kept getting engaged tone always. Please fix your phone line and let me know!! My cell: *-***-***-***** email: *****@***.com
GetHuman: Let's quantify your experience contacting Thai Airways. On a scale of 1 to 5, how easy is it go get help on a Thai Airways problem?
GetHuman-rlogendr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rlogendr: I'd give them a four out of five on communication.
GetHuman: And what about Thai Airways's ability to quickly and effectively address your problem?
GetHuman-rlogendr: For that I would say one out of five.
GetHuman: And finally- any advice for other Thai Airways customers?
GetHuman-rlogendr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Thai Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rlogendr taken from his Thai Airways customer service problem that occurred on November 26th, 2017.
Thai Airways
1.00 of 5 stars | 1 reviews
GetHuman-rlogendr's Thai Airways Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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