The Great Courses: dvds do not work for Cognitive Behavioral Thera...

A The Great Courses customer review by GetHuman user GetHuman-susanbea from December 7th, 2017

Background on GetHuman-susanbea's case

GetHuman: GetHuman-susanbea - can you tell our other The Great Courses customers when your case took place?
GetHuman-susanbea: Sure. It was morning, on December 5th.
GetHuman: Did you reach out to The Great Courses, and if so, how?
GetHuman-susanbea: I used the 800-832-2412 number I found for on the GetHuman The Great Courses customer phone number page I was on: The Great Courses Customer Service Phone Number
GetHuman: And which of these common The Great Courses customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-susanbea a list of common The Great Courses problems)
GetHuman-susanbea: "None of those really matches why I wanted to call The Great Courses that day." was why I was trying to call.

GetHuman-susanbea's review of The Great Courses customer service

GetHuman: So how would you sum up your experience for GetHuman's The Great Courses customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-susanbea: dvds do not work for Cognitive Behavioral Therapy after the warnings and introduction. First line is blurred on tv on all tapes.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-susanbea: I would like to return the guidebook and dvds for Cognitive Behavioral Therapy because the dvds do not work.
GetHuman: Let's quantify your experience contacting The Great Courses. On a scale of 1 to 5, how easy is it go get help on a The Great Courses problem?
GetHuman-susanbea: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-susanbea: I'd give them a one out of five on communication.
GetHuman: And what about The Great Courses's ability to quickly and effectively address your problem?
GetHuman-susanbea: For that I would say two out of five.
GetHuman: And finally- any advice for other The Great Courses customers?
GetHuman-susanbea: Call them early in the day or late. Don't forget any personal or account information you might need for The Great Courses to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-susanbea taken from his The Great Courses customer service problem that occurred on December 5th, 2017.

The Great Courses

-1.00 of 5 stars | 12 reviews

GetHuman-susanbea's The Great Courses Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The Great Courses, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The Great Courses in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!