The IRS: Actually have someone answer the ******* phone...
A The IRS customer review by GetHuman user ~Tim Malick from November 28th, 2017
Background on ~Tim Malick's case
GetHuman: ~Tim Malick - can you tell our other The IRS customers when your case took place?
~Tim Malick: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Tim Malick a list of common The IRS problems)
~Tim Malick: "Setup Payment Arrangement" was why I was trying to call.
~Tim Malick's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tim Malick: Actually have someone answer the ******* phone instead of automated messages I've called * IRS *s and not one has an actual person
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Tim Malick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tim Malick: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Tim Malick: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Tim Malick: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tim Malick taken from his The IRS customer service problem that occurred on November 20th, 2017.