The IRS: After following instructions to push "*" until...
A The IRS customer review by GetHuman user GetHuman-406575 from November 24th, 2017
Background on GetHuman-406575's case
GetHuman: GetHuman-406575 - can you tell our other The IRS customers when your case took place?
GetHuman-406575: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406575 a list of common The IRS problems)
GetHuman-406575: "Track My Refund" was why I was trying to call.
GetHuman-406575's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406575: After following instructions to push "*" until transfered, the person who answered transfered me to the ***-***-**** number which ofcourse the recording told me please hold and then stated a wait time of **-**mins. No offer to call me back was offered when I frist called. This did not help since my only phone is a cell phone and **-** waite plus whever time it would take to complete the call, would use up air time min.s that cost me money and would be lost dead time subtracted from whatever min's I had at the start of my call. Can't afford to do that. So no call back, no help!
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
GetHuman-406575: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406575: I'd give them a three out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
GetHuman-406575: For that I would say two out of five.
GetHuman: And finally- any advice for other The IRS customers?
GetHuman-406575: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406575 taken from his The IRS customer service problem that occurred on November 20th, 2017.