The IRS: Been on hold for an hour now and still waiting...

A The IRS customer review by GetHuman user ~ilikecookies from November 28th, 2017

Background on ~ilikecookies's case

GetHuman: ~ilikecookies - can you tell our other The IRS customers when your case took place?
~ilikecookies: Yup. It was evening, on November 26th.
GetHuman: Did you reach out to The IRS, and if so, how?
~ilikecookies: I used the 800-829-1040 number I found for on the GetHuman The IRS customer phone number page I was on: The IRS Customer Service Phone Number
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~ilikecookies a list of common The IRS problems)
~ilikecookies: "Setup Payment Arrangement" was why I was trying to call.

~ilikecookies's review of The IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ilikecookies: Been on hold for an hour now and still waiting to speak to a person. Got a letter saying I need to contact them within ** days for taxes from * years ago.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~ilikecookies: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ilikecookies: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~ilikecookies: For that I would say five out of five.
GetHuman: And finally- any advice for other The IRS customers?
~ilikecookies: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ilikecookies taken from his The IRS customer service problem that occurred on November 26th, 2017.

The IRS

2.27 of 5 stars | 1688 reviews

~ilikecookies's The IRS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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