The IRS: Customer Service Rep was pleasant but couldn't...
A The IRS customer review by GetHuman user ~Rick Hynes from November 26th, 2017
Background on ~Rick Hynes's case
GetHuman: ~Rick Hynes - can you tell our other The IRS customers when your case took place?
~Rick Hynes: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Hynes a list of common The IRS problems)
~Rick Hynes: "Setup Payment Arrangement" was why I was trying to call.
~Rick Hynes's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Hynes: Customer Service Rep was pleasant but couldn't answer my question. My request for an EFTPS Pin number rejected because the information doesn't match IRS files, but no one can tell me what doesn't match.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Rick Hynes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Hynes: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Rick Hynes: For that I would say five out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Rick Hynes: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Hynes taken from his The IRS customer service problem that occurred on November 18th, 2017.