The IRS: Finally! Got a lovely lady who helped me and th...
A The IRS customer review by GetHuman user GetHuman-83019 from November 28th, 2017
Background on GetHuman-83019's case
GetHuman: GetHuman-83019 - can you tell our other The IRS customers when your case took place?
GetHuman-83019: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-83019 a list of common The IRS problems)
GetHuman-83019: "Order a Transcript" was why I was trying to call.
GetHuman-83019's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-83019: Finally! Got a lovely lady who helped me and then connected me to another department to finish it up. I called to find my refund FYI
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
GetHuman-83019: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-83019: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
GetHuman-83019: For that I would say four out of five.
GetHuman: And finally- any advice for other The IRS customers?
GetHuman-83019: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-83019 taken from his The IRS customer service problem that occurred on November 20th, 2017.