The IRS: I was transferred to the department that "can h...
A The IRS customer review by GetHuman user GetHuman-229508 from November 26th, 2017
Background on GetHuman-229508's case
GetHuman: GetHuman-229508 - can you tell our other The IRS customers when your case took place?
GetHuman-229508: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229508 a list of common The IRS problems)
GetHuman-229508: "Order transcript" was why I was trying to call.
GetHuman-229508's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229508: I was transferred to the department that "can help me," and then was told by automated message that they are experiencing high call volume (it's tax season) and then disconnected. No option to wait or call later, just hung up on.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
GetHuman-229508: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229508: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
GetHuman-229508: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
GetHuman-229508: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229508 taken from his The IRS customer service problem that occurred on November 18th, 2017.