The IRS: Sometimes they answer quickly. Sometimes they d...
A The IRS customer review by GetHuman user ~Help from November 25th, 2017
Background on ~Help's case
GetHuman: ~Help - can you tell our other The IRS customers when your case took place?
~Help: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Help a list of common The IRS problems)
~Help: "Ask For Tax Help" was why I was trying to call.
~Help's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Help: Sometimes they answer quickly. Sometimes they don't. Sometimes they transfer you all over the world, sometimes they don't. Sometimes you'll talk to someone who has no earthly idea what they are talking about - it's ******Sometimes you won't - usually they do know what's going on in their dept - but if you need to go to another dept most of the time they have no clue where to send you.*I had to call three times today and I finally figured out to dial options *,*,*,*,* when the operator came on - she told me that they were busy and so a live person couldn't answer - that's why I had to fight through the automated system to get a hold of someone - then she promptly hung up on me on account of severe irritation. When I called back I told the second operator what happened - she didn't even apologize - completely apathetic - then she had to transfer me....I'm still waiting. Bottom line, if you call - be prepared to be on the phone a while - and count your blessings while you wait. Lol. Oiy.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Help: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Help: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Help: For that I would say five out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Help: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Help taken from his The IRS customer service problem that occurred on November 15th, 2017.