The IRS: This chat site is only to help people navigate...
A The IRS customer review by GetHuman user GetHuman-217358 from November 20th, 2017
Background on GetHuman-217358's case
GetHuman: GetHuman-217358 - can you tell our other The IRS customers when your case took place?
GetHuman-217358: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-217358 a list of common The IRS problems)
GetHuman-217358: "Track My Refund" was why I was trying to call.
GetHuman-217358's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-217358: This chat site is only to help people navigate the IRS website. They cannot provide any assistance or answer any questions regarding filing or other tax related questions. Good and quick response, but not really beneficial unless you want help in browsing the site. If you made it far enough to chat with a rep, then you can probably figure out how to browse the site.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
GetHuman-217358: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-217358: I'd give them a four out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
GetHuman-217358: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
GetHuman-217358: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-217358 taken from his The IRS customer service problem that occurred on November 14th, 2017.