The IRS: This was not a person - no individual informati...
A The IRS customer review by GetHuman user ~Fake Chat from November 23rd, 2017
Background on ~Fake Chat's case
GetHuman: ~Fake Chat - can you tell our other The IRS customers when your case took place?
~Fake Chat: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Fake Chat a list of common The IRS problems)
~Fake Chat: "Track My Refund" was why I was trying to call.
~Fake Chat's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fake Chat: This was not a person - no individual information. I was sent a generic link about an upcoming power outage and referred to the *** *.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Fake Chat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fake Chat: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Fake Chat: For that I would say two out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Fake Chat: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fake Chat taken from his The IRS customer service problem that occurred on November 18th, 2017.