The IRS: the assistant did not know the answer to my que...
A The IRS customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other The IRS customers when your case took place?
~anonymous: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common The IRS problems)
~anonymous: "Missing Refund" was why I was trying to call.
~anonymous's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: the assistant did not know the answer to my questions and had to put me on hold * times. The third time we were cut off. I called back was on hold another ** minutes before speaking to someone different, who transferred me to another dept, I waited on hold another ** minutes and gave up and hung up.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other The IRS customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his The IRS customer service problem that occurred on November 18th, 2017.