The Miami Herald: I've had a subscription since Feb **** and I ha...
A The Miami Herald customer review by GetHuman user ~rather not say from November 17th, 2017
Background on ~rather not say's case
GetHuman: ~rather not say - can you tell our other The Miami Herald customers when your case took place?
~rather not say: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows ~rather not say a list of common The Miami Herald problems)
~rather not say: "Lower my bill" was why I was trying to call.
~rather not say's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rather not say: I've had a subscription since Feb **** and I have only received * newspaper. I call every week and I'm told it will be taken care of. It's now The end of June and again No newspaper. Bad customer service
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
~rather not say: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rather not say: I'd give them a two out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
~rather not say: For that I would say three out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
~rather not say: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rather not say taken from his The Miami Herald customer service problem that occurred on November 12th, 2017.