The Miami Herald: Terrible customer service. Paper rarely comes...
A The Miami Herald customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other The Miami Herald customers when your case took place?
~anonymous: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common The Miami Herald problems)
~anonymous: "Delivery problem" was why I was trying to call.
~anonymous's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Terrible customer service. Paper rarely comes on time and is dropped in the street. Complaints go unanswered. ONGOING DELIVERY . Edwin finally provided some service. He apologized and offered to resend last Sunday's paper which was promised on Monday and again never came. When the Herald goes out of business they will have no one to blame but themselves. You make it impossible for us to subscribe and receive what we pay for.
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his The Miami Herald customer service problem that occurred on November 19th, 2017.