The Miami Herald: it is a sad state of affairs when one calls a c...
A The Miami Herald customer review by GetHuman user ~Timpast89 from November 25th, 2017
Background on ~Timpast89's case
GetHuman: ~Timpast89 - can you tell our other The Miami Herald customers when your case took place?
~Timpast89: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows ~Timpast89 a list of common The Miami Herald problems)
~Timpast89: "Complaint" was why I was trying to call.
~Timpast89's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Timpast89: it is a sad state of affairs when one calls a company like the Miami Herald and receive no satisfaction. The level of ineptitude and disorganization is beyond frustration.*We recently moved to North MiamiBeach and want to become familiar with all there is to offer.My husband often uses the newspaper to find out what's happening locally.*We sent $**.** by check for a * month promotional subscription in November. To date we have NOT received a paper and each time we've called are told it will be received on Sunday. Today we were informed by the supervisor,Gus the payment amount we sent was applied to an old subscription*delievery. Speaking to anyone there is like speaking to a robot. The individuals at the office are indifferent and babble* difficult to understand. The information we were given is completely erroneous and makes no makes no sense. we had called in May to put a hold on the paper delivery, as we were going back to NY. At this time I would like to receive my paper or receive
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
~Timpast89: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Timpast89: I'd give them a three out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
~Timpast89: For that I would say four out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
~Timpast89: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Timpast89 taken from his The Miami Herald customer service problem that occurred on November 24th, 2017.