The Toll Roads: Obtained from the bottom of thetollroads.com we...
A The Toll Roads customer review by GetHuman user ~ddcrane from November 23rd, 2017
Background on ~ddcrane's case
GetHuman: ~ddcrane - can you tell our other The Toll Roads customers when your case took place?
~ddcrane: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to The Toll Roads, and if so, how?
GetHuman: And which of these common The Toll Roads customer issues best describes the reason you wanted to talk to them?
(Shows ~ddcrane a list of common The Toll Roads problems)
~ddcrane: "None of those really matches why I wanted to call The Toll Roads that day." was why I was trying to call.
~ddcrane's review of The Toll Roads customer service
GetHuman: So how would you sum up your experience for GetHuman's The Toll Roads customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ddcrane: Obtained from the bottom of thetollroads.com webisite: **Transportation Corridor Agencies (***) ***-******Press * for Violation Notice dispute**Press * for customer service representative**Dispute a Notice of Toll Evasion * The App never worked during the ** hour grace period. The fine was removed.
GetHuman: Let's quantify your experience contacting The Toll Roads. On a scale of 1 to 5, how easy is it go get help on a The Toll Roads problem?
~ddcrane: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ddcrane: I'd give them a two out of five on communication.
GetHuman: And what about The Toll Roads's ability to quickly and effectively address your problem?
~ddcrane: For that I would say one out of five.
GetHuman: And finally- any advice for other The Toll Roads customers?
~ddcrane: Call them early in the day or late. Don't forget any personal or account information you might need for The Toll Roads to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ddcrane taken from his The Toll Roads customer service problem that occurred on November 14th, 2017.