The Weather Channel: The email address is not a working one (emails...
A The Weather Channel customer review by GetHuman user ~none of your business from November 16th, 2017
Background on ~none of your business's case
GetHuman: ~none of your business - can you tell our other The Weather Channel customers when your case took place?
~none of your business: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~none of your business a list of common The Weather Channel problems)
~none of your business: "Overcharge/Strange charge" was why I was trying to contact.
~none of your business's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none of your business: The email address is not a working one (emails are returned as "undeliverable") and operator at phone number ***-***-**** did not know the difference between TV Weather and online Weather.com so could not direct my call and was surly and rude. Patricia Fili-Krushel needs to know service at this division of NBCUniversal is very bad.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~none of your business: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none of your business: I'd give them a one out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~none of your business: For that I would say one out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~none of your business: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none of your business taken from his The Weather Channel customer service problem that occurred on November 14th, 2017.