The Weather Channel: Your staff member Jen
A The Weather Channel customer review by GetHuman user GetHuman-mmichael from December 1st, 2017
Background on GetHuman-mmichael's case
GetHuman: GetHuman-mmichael - can you tell our other The Weather Channel customers when your case took place?
GetHuman-mmichael: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mmichael a list of common The Weather Channel problems)
GetHuman-mmichael: "Cancel Service" was why I was trying to contact.
GetHuman-mmichael's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mmichael: Your staff member Jen
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-mmichael: Her live report from NJ about the storm minutes ago was total gibberish! She was the worst- and said nothing. Can't you find an intelligent person to do your reporting?
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
GetHuman-mmichael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mmichael: I'd give them a three out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
GetHuman-mmichael: For that I would say one out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
GetHuman-mmichael: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mmichael taken from his The Weather Channel customer service problem that occurred on November 22nd, 2017.