TheFurniture.com: we set up a request and got pricing. tried to a...

A TheFurniture.com customer review by GetHuman user ~TomSwanson from November 10th, 2017

Background on ~TomSwanson's case

GetHuman: ~TomSwanson - can you tell our other TheFurniture.com customers when your case took place?
~TomSwanson: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to TheFurniture.com, and if so, how?
~TomSwanson: I used the 800-838-3048 number I found for on the GetHuman TheFurniture.com customer phone number page I was on: TheFurniture.com Customer Service Phone Number
GetHuman: And which of these common TheFurniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~TomSwanson a list of common TheFurniture.com problems)
~TomSwanson: "Track order" was why I was trying to call.

~TomSwanson's review of TheFurniture.com customer service

GetHuman: So how would you sum up your experience for GetHuman's TheFurniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TomSwanson: we set up a request and got pricing. tried to add * more items and never heard from them again. we have called * times and emailed twice. talk about a company that doesnt want to make money. just imagine how bad it would be if u were trying to return an item.
GetHuman: Let's quantify your experience contacting TheFurniture.com. On a scale of 1 to 5, how easy is it go get help on a TheFurniture.com problem?
~TomSwanson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TomSwanson: I'd give them a one out of five on communication.
GetHuman: And what about TheFurniture.com's ability to quickly and effectively address your problem?
~TomSwanson: For that I would say one out of five.
GetHuman: And finally- any advice for other TheFurniture.com customers?
~TomSwanson: Call them early in the day or late. Don't forget any personal or account information you might need for TheFurniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TomSwanson taken from his TheFurniture.com customer service problem that occurred on November 9th, 2017.

TheFurniture.com

1.00 of 5 stars | 1 reviews

~TomSwanson's TheFurniture.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TheFurniture.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TheFurniture.com in any way.

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