ThinkGeek.com: Failed to ship item at speed paid for, which in...
A ThinkGeek.com customer review by GetHuman user ~dissappointed customer from November 25th, 2017
Background on ~dissappointed customer's case
GetHuman: ~dissappointed customer - can you tell our other ThinkGeek.com customers when your case took place?
~dissappointed customer: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to ThinkGeek.com, and if so, how?
GetHuman: And which of these common ThinkGeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dissappointed customer a list of common ThinkGeek.com problems)
~dissappointed customer: "Change order" was why I was trying to call.
~dissappointed customer's review of ThinkGeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ThinkGeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissappointed customer: Failed to ship item at speed paid for, which in turn made package not arrive in time for Christmas. Their "solution" call us when it does arrive and then we will do something about refunding your shipping only. The staff was rude and said they do not care if packages are late "whatever". Horrible customer service!!!!!!! Horrible shipping practices!!!!!!!!!
GetHuman: Let's quantify your experience contacting ThinkGeek.com. On a scale of 1 to 5, how easy is it go get help on a ThinkGeek.com problem?
~dissappointed customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissappointed customer: I'd give them a one out of five on communication.
GetHuman: And what about ThinkGeek.com's ability to quickly and effectively address your problem?
~dissappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other ThinkGeek.com customers?
~dissappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for ThinkGeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissappointed customer taken from his ThinkGeek.com customer service problem that occurred on November 22nd, 2017.
ThinkGeek.com
1.00 of 5 stars | 8 reviews
~dissappointed customer's ThinkGeek.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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