ThredUp.com: I have tried *x to place orders states address...

A ThredUp.com customer review by GetHuman user GetHuman-sandralo from December 8th, 2017

Background on GetHuman-sandralo's case

GetHuman: GetHuman-sandralo - can you tell our other ThredUp.com customers when your case took place?
GetHuman-sandralo: Yeah. It was morning, on December 3rd.
GetHuman: Did you reach out to ThredUp.com, and if so, how?
GetHuman-sandralo: I used a help page I found on the GetHuman ThredUp.com customer service contact info page: Contact ThredUp.com Customer Service
GetHuman: And which of these common ThredUp.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sandralo a list of common ThredUp.com problems)
GetHuman-sandralo: "Return an Order" was why I was trying to contact.

GetHuman-sandralo's review of ThredUp.com customer service

GetHuman: So how would you sum up your experience for GetHuman's ThredUp.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sandralo: I have tried *x to place orders states address and credit card not ok both ae correct SandraLongie
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-sandralo: Sandra Longie.. Again i have tried twice to place order and does not accept d*t address and credit card info. Both are correct even used a different card to no avail Help my email adress is *****@***.com
GetHuman: Let's quantify your experience contacting ThredUp.com. On a scale of 1 to 5, how easy is it go get help on a ThredUp.com problem?
GetHuman-sandralo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sandralo: I'd give them a five out of five on communication.
GetHuman: And what about ThredUp.com's ability to quickly and effectively address your problem?
GetHuman-sandralo: For that I would say four out of five.
GetHuman: And finally- any advice for other ThredUp.com customers?
GetHuman-sandralo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ThredUp.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sandralo taken from his ThredUp.com customer service problem that occurred on December 3rd, 2017.

ThredUp.com

4.30 of 5 stars | 86 reviews

GetHuman-sandralo's ThredUp.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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